Utility Billing and Collections

Payment Options

The Village of Glen Carbon has several options when making your water/sewer/trash payments.  Payments are accepted Monday-Friday (except holidays from 8:00 a.m. to 4:30 p.m. at Village Hall, 151 N. Main Street.  There is a night-drop in the parking lot in front of Village Hall for payments made after hours and on weekends.

The Village can direct debit your account on the due date (or the first business day following if your due date falls on a weekend or holiday) through an ACH payment.  The service is free to all residents.  The worry-free payment option eliminates late fees.

Pay your utility bill 24 hours a day, 364 days a year by calling 1-833-264-1119 or clicking on the Online Payments on the online payment portal link below.  Please note that there is a convenience fee of $4.00 per transaction.

For questions on your utility bill, you may contact staff at 618-288-1200, press 2 for Utility.

LINKS:

ACH Direct Debit Form

Residential Utility Application 

Commercial Utility Application

ONLINE PAYMENT PORTAL


Should residents require any assistance in making their utility payments, below is a list of agencies that may offer some assistance.  (The Village has no affiliations with the agencies and does not have any authority in their decision making processes.)

  • Edwardsville Township - 618-656-0292
  • GlenEd Pantry - 618-656-7506
  • St. Vincent De Paul - 800-775-0712 ext. 7777
  • Salvation Army
    • Alton - 618-465-7764
    • Granite City - 618-451-7957
  • United Way - 800-427-4626